Frequently Asked Questions

Products & Ingredients

Are Aurein products suitable for sensitive skin?

Yes. All Aurein formulations are developed with skin tolerance in mind. However, if you have particularly reactive skin, we recommend patch testing any new product before full application.

Are your products suitable for all skin tones?

Absolutely. Aurein is formulated for all skin tones, skin types, and genders. Inclusivity is a core value of our brand.

Are Aurein products cruelty-free?

Yes. Aurein products are never tested on animals.

Can I use multiple Aurein serums together?

Yes. Our serums are designed to complement one another. We recommend applying thinner, water-based serums first, followed by richer formulas. If you are introducing a new active (such as our Midnight Renewal Elixir), start slowly and allow your skin to adjust.

Orders & Shipping

How long will my order take to arrive?

Please refer to our Shipping Policy for full delivery timeframes and information.

Do you ship internationally?

Yes, we ship to selected international destinations. Please see our Shipping Policy for details.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Returns & Refunds

What is your returns policy?

Please refer to our Returns Policy for full details on how to return an item.

What if my order arrives damaged?

We are sorry to hear this. Please contact us at our contact page with your order number and a photo of the damage, and we will resolve this for you promptly.

Account & Orders

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and access your order history.